Toyota Material Handling Australia's South Australian forklift branch TMH (SA) has won the Toyota Material Handling Australia (TMHA) President's Award for Excellence.
It is the second time the South Australian branch has won the prestigious award in three years, the first being won in 2009.
TMHA president and CEO Terry Unnai presented the award to general manager South Australia Hamish Harper at a gala dinner at Sydney's Westin Hotel earlier this month.
On the same night, TMH Brisbane branch area sales manager Daniel Ford won the highest individual prize - the Top Gear award for the Sales Target Incentive Guru (previously known as the Top Gun, Sales Society Award).
TMH (SA) is the official South Australian branch for the Toyota Industrial Equipment, BT Lift Truck and Raymond Forklift product ranges, as well as Toyota's range of Huski skid-steer loaders and towing tractors.
The President's Award for Excellence recognises excellence in all aspects of Toyota Material Handling (TMH) branch operations.
Mr Unnai said TMH (SA) had set the benchmark for excellence for the whole TMHA network last year.
"It's always good to reward a branch that fully embraces the Toyota philosophy of Customer First," he said.
Mr Harper said the branch's second President's Award was recognition for the hard work of his entire staff.
"We have taken advantage of the scale of TMHA by leveraging areas of accounting, HR and marketing, and that has allowed us to concentrate on delivering the best customer service with a great support network," he said.
"The other main driver has been our stability of staff; we have 71 team members and very little turnover, giving our customers consistency with service but also reinforcing a collective team culture."
TMH (SA) supports its customers with a fleet of more than 25 service vans based at the branch's headquarters in Cavan Road, Gepps Cross.
Top Gear award winner Daniel Ford joined TMH (QLD) in February 2006.
"Working for Toyota means selling a prominent forklift brand that is well known in the industry as the market leader," he said.
"All the TMHA branches work together as a team and have a common goal, which is customer satisfaction.
"TMHA gives you recognition for your efforts and rewards you for your hard work, and I couldn't have won this award without the ongoing support and work ethic of the field service department, the workshop technicians and the QLD sales team's continual encouragement," Mr Ford said.